MATC 2614 01: Medical Office Procedures < Youngstown State University

MATC 2614 - Medical Office Procedures

Fall 2026 Syllabus, Section 01, CRN 42896,
Credit hours: 3

Course Meeting Times

Instructor

Tracy Miller

Public Instructor Information

Instructor Title: Tracy Miller, MHA, CMA (AAMA)
Instructor Professional Qualifications:

Master’s (MHA), Health Administration, Ohio University, 2015
Bachelor’s (BS), Business Management, Franciscan University of Steubenville, 2005
Associate (AA), General Studies, Franciscan University of Steubenville, 2003

Certificate, Medical Assisting, Jefferson Community College, 1995

Instructor Office Location: Cushwa Hall 1106
Instructor Office Phone: 330-941-3327

Course Description

2614. Medical Office Procedures. Fundamentals in patient reception, appointment scheduling, communication techniques, office management systems and preparation of an office policy manual. Three hours lecture, six hours assigned practicum per week. 3 s.h.

Course Readings

Group	Title	Author	ISBN
Required	Medical Insurance: Medical Office Procedures

Bayes, N. L., & Blochowiak, A. L. (2024). Medical Insurance: Medical Office Procedures (10th ed.). McGraw-Hill

The course readings are subject to change in the event of extenuating circumstances, research developments, current events, and/or to ensure better learning.

Course Learning Outcomes/Objectives/Goals

How to Succeed in This Course

Attendance Expectations

Late Work Submission Policy

Additional Course Expectations

Artificial Intelligence Policy Statement

Assignments/Assessments

Grading and Grading Scale

University Policies

Schedule of Topics and Assignments

Week of	Reading(s)	Proposed Topic
10/19	Chapter 1 Chapter 2	The Administrative Medical Assistant Medical Ethics, Law, and Compliance
10/26	Chapter 3 Chapter 4	Verbal and Written Communications Medical Office Phone, Scheduling, Mail
11/2	Chapter 5	Managing Health Information
11/9	Chapter 6	Medical Office Management
11/16	Chapter 7	Medical Insurance and Coding
11/23	Chapter 8	Medical Billing, Reimbursement, and Collections
11/30	Chapter 9 Chapter 10	Medical Practice Finances Preparing for employment in the medical office

The course schedule, policies, procedures, and assignments in this course are subject to change in the event of extenuating circumstances, by mutual agreement, and/or to ensure better learning.

MATC 2614 01: Medical Office Procedures